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Industries

Glow Line, by the kind of business you run

A barber's phone and a day spa's phone ring for different reasons. Each page below walks through the calls your trade gets, what the assistant does with them, and a worked example with a made-up business.

203 ranked lists

Barbers

Most barbershop calls are the same question: can I get in today.

275 ranked lists

Beauty salons

Facials in a dark room, waxing behind a curtain, a brow tint setting.

Cosmetic tattoo studios

Feather brows, powder brows and lip blush take two to three hours of fine work with the client lying still.

44 ranked lists

Day spas

A spa sells quiet. Front desk cover is expensive and the phone is busiest on the days the treatment rooms…

Float and sauna studios

A float studio runs on fixed sessions: a 60-minute float, a 40-minute infrared sauna, a short gap between to…

Hair removal clinics

Waxing is quick and constant; laser is a course of sessions with questions.

280 ranked lists

Hair salons

A colour client in the chair, foils half in, and the phone goes.

Lash and brow studios

A lash set is two hours of close work with tweezers. The phone rings for the difference between a fill and a…

Makeup artists

A makeup artist is usually somewhere else when the phone rings: on location at a wedding, three faces into a…

269 ranked lists

Massage therapists

You cannot answer a phone with oiled hands and a client face-down.

Mobile hairdressers

A mobile hairdresser's phone rings while she is driving between homes, or standing in someone's kitchen with…

127 ranked lists

Nail salons

Gloves on, a client's hand in yours, and the phone rings for a price on a full set with removal.

Piercing studios

Piercers work gloved over a clean setup, and the phone rings for prices by placement, whether a…

Pilates and yoga studios

Regulars book their classes online, so the phone is mostly people who have never been: what a first class…

Skin clinics

Clinic phones ring with questions that need a consultation to answer properly.

Spray tan studios

A spray tan is fifteen minutes in a booth with an airbrush in your hand, back to back on a busy afternoon.

128 ranked lists

Tattoo studios

An artist mid-line cannot pick up, and every tattoo price depends on the design.

79 ranked lists

Wellness centres

A wellness centre runs on several practitioners keeping different days: massage early in the week…

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