Glow Line is made by the Glow Tally team, so this comparison is our own. Every fact about another product links to that product's own page.
OfficeHQ is an Australian answering service with two kinds of help: people who take messages, transfer calls or manage a diary, and an AI receptionist that hands the call to a live receptionist when it gets stuck or the caller asks. Glow Line is an AI line with no person who can take over a call. Pick OfficeHQ if you want a human voice available on every call, or if you miss fewer than about 15 calls a month, where its AI plan costs less. Pick Glow Line if you miss more than that, want the assistant to quote your own service prices, and are happy to confirm each booking yourself by text.
What each service offers
| Glow Line | OfficeHQ | |
|---|---|---|
| Who answers | An AI assistant, every time | MyAI Receptionist: AI first, then a live receptionist if it gets stuck or the caller asks. MessageExpress: people in Australia, with overflow offices in NZ, the UK and the US at peak times |
| Cheapest plan that answers calls | Line: $29 a month, No GST, 40 answered calls | MyAI Receptionist: $20 plus GST ($22 inc GST) a month, 10 calls |
| Extra calls | Answered up to 80 on Line, marked; no per-call charge | MyAI: $1.50 plus GST ($1.65 inc GST) a call |
| Larger plans | Salon: $84 a month, No GST, 200 calls | MyAI 50 calls $82.50 inc GST; 100 calls $143 inc GST; 200 calls $275 inc GST |
| People taking messages | None | MessageExpress: $27.50 inc GST a month plus $2.75 a call, or 50 calls for $126.50 inc GST |
| Call transfers and diary help | No transfers, no diary | MyReceptionist (messages and transfers) from $36.30 inc GST; MyDiary (bookings, cancellations, rescheduling) from $53.90 inc GST |
| After the call | A text to your mobile with the booking request or a summary; requests also on your Bookings page | A message by email, SMS or both, with the caller's name, number and reason for calling |
| Knows your prices | Yes: answers from the services, prices, hours and notes you saved | Not described on the AI plan page |
| Booking page and enquiry inbox | Yes, on every plan | Not part of these plans |
| No-cost option | Free plan: booking page and enquiry inbox, no phone line; no card, paid for by agreeing to marketing from us and our partners | A 7-day trial |
| Hours | Answers whenever a call reaches the line | AI answers 24/7. People on MessageExpress answer 8am to 6pm weekdays unless after-hours answering is turned on |
| Contract | Monthly, cancel any month | No lock-in contracts; month to month |
| Suits | Salons and studios that miss a steady number of calls and want them turned into requests | Businesses that want a human on hand, light call volumes, or a diary managed by someone else |
OfficeHQ's prices are shown plus GST on its Australian site; the inc GST figures add 10%. Prices marked "from" are OfficeHQ's own wording.
What a month costs at three call volumes
Glow Line's price stays flat inside each allowance. OfficeHQ's AI plan charges per call past its bundle, so the answer moves with volume. These figures use the lowest-cost OfficeHQ AI bundle for each volume.
| Missed calls a month | Glow Line | OfficeHQ MyAI Receptionist, inc GST |
|---|---|---|
| 12 | Line, $29 | 10-call plan plus 2 extra: $25.30 |
| 40 | Line, $29 | 10-call plan plus 30 extra: $71.50 |
| 150 | Salon, $84 | 100-call plan plus 50 extra: $225.50 |
At 14 calls a month the OfficeHQ 10-call plan comes to $28.60, still under Line; at 15 it is $30.25. So a solo brow artist who misses three calls a week pays less with OfficeHQ, and a busy colour room pays less with Glow Line.
If you want people rather than AI, OfficeHQ's MessageExpress at 40 calls is the 50-call bundle at $126.50 inc GST, or $137.50 on pay as you go.
A person behind the line, or not
This is the real difference, more than price. When a caller to OfficeHQ's AI asks for a person, or the AI cannot help, OfficeHQ says the call is handed to a live receptionist. A caller to Glow Line who asks for a person hears that the team is with clients and will call back, and their message is taken. It cannot transfer the call or put them on hold.
Some salon clients will never talk to a machine. If a fair share of yours are like that, a human fallback is worth paying for.
What the assistant knows
Glow Line's assistant works from your Receptionist page: up to 30 services, each with a price and a length in minutes, your hours by day, and notes such as your deposit rule or where to park. Ask it what a full head of foils costs and it reads your price. Ask something that is not on the list and it says it is not sure and that the team will confirm. See services and hours.
OfficeHQ's AI page describes taking caller details and giving information; it does not say how a price list is loaded or quoted, so ask them on the trial.
Where OfficeHQ is the better choice
- You want a real person to take over whenever a caller asks.
- You miss fewer than about 15 calls a month, where its 10-call AI plan comes in under $29.
- You want calls transferred through to you or your staff, which MyReceptionist does and Glow Line cannot.
- You want someone else to manage bookings in your calendar, which MyDiary offers.
- You would like messages by email as well as text, or need other services such as a 1300 number or a business address from the same supplier.
Where Glow Line fits instead
- You miss 15 or more calls a month and want a flat price.
- You want callers told your actual prices and durations.
- You want a booking page and an enquiry inbox in the same account.
OfficeHQ and Glow Line also appear beside six other services on our salon receptionist list.
FAQ
Is OfficeHQ's AI really cheaper than Glow Line?
Below 15 calls a month, yes: the 10-call plan is $22 inc GST and each extra call $1.65. From 15 calls up, Glow Line's Line plan at $29 costs less, and at 40 calls the gap is $42.50 a month.
Can Glow Line put a caller through to me?
No. It takes a message and texts it to you. If you want calls transferred, OfficeHQ's MyReceptionist or a person at the desk is the answer.
Do both work with my existing number?
Glow Line gives you a new Australian number and you divert unanswered calls to it, keeping your own number public (divert your missed calls). OfficeHQ lists call diversion among its services; check the setup on their trial.
Does either book clients into my diary?
Glow Line does not: it takes a request and you confirm. OfficeHQ's MyDiary service manages bookings, cancellations and rescheduling; its AI plan page does not say it books.
How we checked
OfficeHQ's plans and prices were checked on OfficeHQ's own pages in October 2026. Glow Line's facts come from our pricing page and help.